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Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. You can choose a switch date to suit you and it only takes seven working days from start to finish. Text alerts are a great way to stay up to date with your account. You can set text alerts up in Internet Banking by going to 'My Account Tools’ selecting ‘Text Alerts’ and following the instructions on the screen. You can also view our step-by-step guide which shows you how to reset access to your Internet Banking.
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